Privacy Policy of Dicepalace Casino

1. Who We Are

We operate Dicepalace Casino through Dreamline Ventures SRL, company registration number 3-102-933985. The registered address is Province 05 of Guanacaste, County 03 Santa Cruz, District Veintisiete de Abril, Costa Rica. Our licence is issued by the Tobique Gaming Commission, number 0000071. For the purposes described in the Dicepalace Casino privacy policy, we are the data controller for player information. This means we determine why and how personal data is processed in connection with our services.

2. Information We Collect

We collect information that you provide directly and information generated through your use of Dicepalace Casino. The categories depend on your account activity, verification requirements and interactions with our services.

• Identity and contact details, including your name, date of birth, email address and telephone number.
• Your address and country of residence.
• Login details and account credentials.
• Verification documents, including identification, proof of residence, payment method ownership and transaction history; source of funds, phone and face verification may also be required.
• Financial information, including payment details, deposits and withdrawals.
• Technical information, including your device, browser, IP address and session data.
• Gameplay information, including game history, bonus use, wagering and loyalty progress.
• Messages sent to support and your marketing preferences.

3. How We Use Your Information

We use your information to operate your Dicepalace Casino account, verify your identity, process payments and meet our obligations under the Tobique Gaming Commission licence. These activities require information appropriate to the service or check involved. Full identity and age verification is completed before you can deposit, rather than being deferred until a withdrawal request.

• Create and manage your account and maintain its activity records.
• Process deposits and withdrawals using methods including Visa, Mastercard, Faster Payments and Skrill.
• Administer bonuses and promotions and assess compliance with their conditions.
• Keep responsible gaming tools active, including limits, time-out and self-exclusion.
• Meet anti-money laundering requirements and review relevant transactions.
• Detect fraud, bonus abuse, VPN use and access from restricted countries.
• Answer support requests and investigate reported account issues.
• Send marketing communications only where you have given consent.

4. Legal Basis for Processing

Processing described in the Dicepalace Casino privacy policy rests on four legal bases. We perform our contract with you when providing account services and processing payments. Legal obligations require anti-money laundering, age and identity checks, and compliance with gaming rules. Dicepalace Casino also relies on legitimate interests for security, fraud prevention and site improvements. Consent supports marketing and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Cookies and Tracking

We use strictly necessary, functional, analytical and marketing cookies on Dicepalace Casino. Strictly necessary cookies support essential site operations. Non-essential cookies are used only with your consent, including where they help us understand site use or support marketing. Our cookie policy explains these categories and the available controls in full, without requiring you to treat optional cookies as a condition of consent.

6. Data Sharing and Third Parties

Under the Dicepalace Casino privacy policy, we never sell player data and share it only in the following cases.

• Game providers receive information needed to deliver games and record the associated play.
• Payment processors receive information needed to handle payments and confirm transaction outcomes.
• Identity verification providers receive details and documents needed to complete required checks.
• Regulators and authorities, including the Tobique Gaming Commission, receive information where the law or our licence requires it.
• Dispute resolution services receive relevant information when needed to consider a dispute.
• Fraud prevention and analytics partners receive information needed to identify suspicious activity or assess service use.

Every partner must protect the data under a written agreement.

7. Location Checks and Eligibility

We check your location and eligibility when you register with Dicepalace Casino and when you make a payment. These checks assess whether access is permitted and whether the location information you supply is accurate. We may examine technical location information alongside account details. If Dicepalace Casino identifies access from a restricted country, false location details or VPN use, we may close the account and void related winnings, as permitted by our terms and conditions.

8. Data Retention

The Dicepalace Casino privacy policy distinguishes between active account records and records subject to legal retention. We keep account data while your account remains open. Financial and verification records are retained for five years after account closure, as anti-money laundering rules require. At closure, information no longer needed is deleted or anonymised. Once the required retention period ends, the retained records are also deleted or anonymised.

9. Your Rights

You have the following rights over personal information held by Dicepalace Casino, subject to applicable legal requirements and any restrictions relevant to your request.

• Access your personal data and obtain information about its processing.
• Correct inaccurate or incomplete personal information.
• Request deletion where no legal duty requires us to retain the data.
• Request restriction of processing or object to processing where applicable.
• Request data portability where applicable.
• Withdraw your consent to marketing communications.

Send requests to support@dice--palace.uk, and we will answer within 30 days.

10. Security

We limit access to Dicepalace Casino player data to staff who need it for their work. Verification documents are stored separately from game data, and two-factor login is available on your account. You should use a strong, unique password and enable two-factor login. Tell us immediately if you notice unfamiliar transactions, unexpected account changes or any other activity you do not recognise.

11. Children

The Dicepalace Casino privacy policy applies to an adults-only service with a minimum age of 18. We do not knowingly collect personal information from minors. Age is confirmed at registration and checked during verification. If an account is found to belong to a minor, we close it and delete its data, except for records that the law requires us to keep.

12. Changes to This Policy

This version is dated 12/11/2026 and describes the current data handling practices of Dicepalace Casino. We update this policy when our practices or the law change. Important changes are announced on the site or by email. Continued use of our services after an update means acceptance of the revised policy only where the law permits.

13. Contact Us

For questions about personal data or its handling at Dicepalace Casino, email support@dice--palace.uk or use live chat within your account. Live chat is available 24/7, and we reply to emails within 24 hours. Please describe your concern clearly and avoid including unnecessary sensitive documents in an initial message. Our support team can help clarify the Dicepalace Casino privacy policy and direct enquiries concerning the way your information is processed.